Workmanship

We aim to delight tenants with our customer service and consistently high standards of workmanship. We know that every job we do reflects our reputation together with that of our partners.

We encourage all our clients to help us to further improve everything we do, and we constantly measure their satisfaction through our customer feedback program.

Technology

Forward thinking has allowed us to successfully integrate service management software across our whole operation; as a result, we can provide our partners with efficient resource management with up to the minute reporting.

Our field-based technicians are equipped with vehicle trackers and computer equipment so they can provide real-time updates to our central system. This allows us to be responsive to tenant requests, manage purchasing and maximise the effectiveness of our technicians. Further, our ability to manage the locations of our technicians reduces the environmental and financial impact of business travel.

Find out more about the technology we use within the business by clicking here

Transparency

Woodland offers transparency through ‘open book pricing’, we can share our cost and resource management results with our partners, helping us to deliver fixed price and fixed margin projects; to control and monitor annual void spending on behalf of clients, or to evaluate project results.

Communication

Our business model is based on strong communication strategies; from regular reporting and progress meetings with partners; liaison with tenants, through to managing updates from our field-based technicians, we have systems and processes in place to ensure that relevant messages are communicated in an efficient and timely manner.

Our Derby based call centre handles routine and emergency calls, deploying staff and resources as required.